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FAQ

Shipping

Free shipping for all Hong Kong deliveries, with no minimum purchase requirement!

For overseas customers, we use Hong Kong Registered Post for delivery. Once dispatched, a tracking number will be sent and the delivery usually takes 3-12 business days. Customers will be liable for import duties, customs and local sales taxes levied by the country you are shipping to.

For other countries, please kindly contact us (chicoholickids@gmail.com) for postage quotation.


Payment

Checkout will take you directly to PayPal, however, if you do not have a PayPal account, don't fret, they accept credit or debit cards.

We work in HKD, so please ensure you set your PayPal to HKD so you are fully aware of the correct price. 


Refund & Exchanges

We carried out serious quality check before sending out the products. Refund/exchange will only be accepted if it is proven a manufacture defect. Please contact us within 3 days from the received date. The item being returned MUST BE unused, unwashed, and unworn, with labels intact and in its original packaging. Refund & exchanges are not applicable to swimwear and discounted items.

We reserve the right to make the final decision on returns/refund.